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      How to update the NeckCare Sensor Firmware

      To successfully update your NeckCare™ sensor’s firmware, follow the steps below using a mobile device—not a computer.

      The sensor must be plugged into a charging cable to successfully update its firmware.

      What You’ll Need

      Movella

      • A smartphone or tablet (iOS or Android)

      • The Movella DOT App (download from Google Play or App Store)

      • Your NeckCare™ sensor and charging cable

      Step-by-Step Instructions

       Power the Sensor and Prepare Your Mobile Device

      • Plug the NeckCare™ sensor into a charging cable.
        – The sensor will turn on automatically.
        – The LED will show green, then start flashing yellow (ready to connect).
      • On your smartphone or tablet, turn on Bluetooth.
        Product Photos, charging article
      • Open the Movella DOT App.

       

       

       

       

       

      Connect the Sensor in the App

      • In the app, toggle the connection switch from left to right to connect the sensor.

      • Once connected, the sensor LED will flash green once every 10 seconds.

      Start the Firmware Update

      • In the Movella DOT App, go to the Advanced tab.

      • Tap Device Firmware Update.

      • Tap Upgrade, then press CONFIRM.

      • If asked to select a sensor, choose your connected sensor and press CONFIRM again.

      • If a warning appears, press CONTINUE.

      firmware-update-btn

      Complete the Update

      • If a newer firmware version is available, you’ll see update details. Press START to begin.

      • Wait for the progress bar to fill completely.
        – If successful, the app will show Success.
        – If it says Unplugged, ensure the sensor is still charging and repeat the steps before.

      • Once complete, press FINISH to return to the dashboard.

        version

        Verify and Wrap Up

        To check the firmware version
        – In the Dashboard tab, select your sensor to view its Firmware version.

      • Disconnect the sensor by toggling the connection slider to the left.

      • Close the Movella DOT App.

      • Unplug the charging cable from the sensor.

      • Turn off the sensor by pressing and holding the ON/OFF button for 3 seconds (light turns off).