How to Avoid Login Disruptions

We’ve recently upgraded our login system to a more secure, passwordless experience (using email codes and passkeys). As part of this, session duration has been extended from 7 days to 14 days, so most users will need to log in less frequently.

However, if your team shares a single login (one email across multiple people or devices), you may still experience:

• Frequent logouts
• Repeated requests for login codes
• Interrupted workflows across devices

This happens because sessions are now managed per user and per device, and shared logins can conflict—even with the longer 14-day session window.

What you should do

To keep your workflow uninterrupted:

• Create individual accounts for each team member
• Invite them via Settings → Members
• Assign appropriate roles and clinic access

Why this matters

• 🔒 Security & compliance – each user needs a unique identity
• 📊 Accurate tracking – visibility into who performed actions
• ⚡ Reliable access – fewer login interruptions across devices

While we’ve doubled session length (7 → 14 days), teams using shared logins are still most likely to experience issues. Moving to individual accounts will resolve this.  

Optional (recommended)

• Enable passkeys for faster, smoother login
• As a temporary workaround, use separate browsers or profiles on shared computers