---
title: How to Power Off the NeckCare™ Sensor
description: Turning off the NeckCare™ sensor after use helps conserve battery and ensures safe handling between sessions.
---

[Skip to content](https://help.neckcare.com/how-to-power-off-the-neckcare-sensor#main-content)

![NeckCare Logo](https://help.neckcare.com/hs-fs/hubfs/NeckCare%20Logo_big%20(1)-1.png?height=20&name=NeckCare%20Logo_big%20(1)-1.png)

Open main navigation

Close main navigation

- [Request Support](mailto:support@neckcare.com)

[Request Support](mailto:support@neckcare.com)

 We're here to help...

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.neckcare.com/?hsLang=en)
2. [Hardware & Device](https://help.neckcare.com/hardware-device?hsLang=en)

# How to Power Off the NeckCare™ Sensor

## Turning off the NeckCare™ sensor after use helps conserve battery and ensures safe handling between sessions.

### When Should You Turn Off the Sensor?

- After completing an assessment
- Before cleaning or storing the device
- When troubleshooting connectivity
- When transporting the sensor

### How to Power Off the Sensor

- **Press and hold** the **ON/OFF button** on the top of the sensor for **3 seconds**
- The **LED light will turn off**, confirming the device has shut down

💡 If the battery level is below 2%, the sensor will power off automatically.

#### Confirm It's Off

- A powered-off sensor will show **no blinking lights**
- It will not appear in Bluetooth device lists
  
  The platform will not detect an active sensor

#### 🆘 Having Trouble?

If the sensor does not power off using these methods

- Try a **manual reset** (see [How to Reset the NeckCare™ Sensor](https://help.neckcare.com/how-to-reset-the-neckcare-sensor?hsLang=en))
- Contact support@neckcare.com if issues persist

 

- [Practice Marketing Materials](https://help.neckcare.com/practice-marketing-materials?hsLang=en#main-content)

    - [NeckCare Home](https://help.neckcare.com/practice-marketing-materials?hsLang=en#neckcare-home)
- [For Patients](https://help.neckcare.com/for-patients?hsLang=en)
- [Getting Started](https://help.neckcare.com/getting-started?hsLang=en)
- [Setup & Requirements](https://help.neckcare.com/setup-requirements?hsLang=en)
- [Sensor Calibration](https://help.neckcare.com/sensor-calibration?hsLang=en)
- [Hardware & Device](https://help.neckcare.com/hardware-device?hsLang=en)
- [Platform Navigation](https://help.neckcare.com/platform-navigation?hsLang=en)
- [Assessments](https://help.neckcare.com/assessments?hsLang=en)
- [Exercises](https://help.neckcare.com/exercises?hsLang=en)
- [Results & Reporting](https://help.neckcare.com/results-reporting?hsLang=en)
- [Administration](https://help.neckcare.com/administration?hsLang=en)
- [NeckCare Home™](https://help.neckcare.com/neckcare-home?hsLang=en)
- [Troubleshooting](https://help.neckcare.com/troubleshooting?hsLang=en#main-content)

    - [Bluetooth](https://help.neckcare.com/troubleshooting?hsLang=en#bluetooth)
- [FAQ](https://help.neckcare.com/faq?hsLang=en)
- [Maintenance](https://help.neckcare.com/maintenance?hsLang=en)
- [Safety & Compliance](https://help.neckcare.com/safety-compliance?hsLang=en)

[![NeckCare Logo.svg](https://help.neckcare.com/hubfs/NeckCare%20Logo.svg.svg "NeckCare Logo.svg")](http://app.neckcare.com)

support@neckcare.com

<https://www.facebook.com/neckcareofficial> <https://www.instagram.com/neckcare_official/> <https://www.linkedin.com/company/neckcare/> <https://twitter.com/neckcare> <https://www.youtube.com/@NeckCareOfficial>

Copyright © 2025, NeckCare