---
title: How to Power On the NeckCare™ Sensor
description: Starting an assessment? Here's how to power on your NeckCare™ sensor so it's ready to connect and collect data.
---

[Skip to content](https://help.neckcare.com/how-to-power-on-the-neckcare-sensor#main-content)

![NeckCare Logo](https://help.neckcare.com/hs-fs/hubfs/NeckCare%20Logo_big%20(1)-1.png?height=20&name=NeckCare%20Logo_big%20(1)-1.png)

Open main navigation

Close main navigation

- [Request Support](mailto:support@neckcare.com)

[Request Support](mailto:support@neckcare.com)

 We're here to help...

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.neckcare.com/?hsLang=en)
2. [Hardware & Device](https://help.neckcare.com/hardware-device?hsLang=en)

# How to Power On the NeckCare™ Sensor

## Starting an assessment? Here's how to power on your NeckCare™ sensor so it's ready to connect and collect data.

### **How to Power On the Sensor**

![image-png-Jan-28-2025-10-53-47-5279-AM](https://help.neckcare.com/hs-fs/hubfs/image-png-Jan-28-2025-10-53-47-5279-AM.png?width=80&height=122&name=image-png-Jan-28-2025-10-53-47-5279-AM.png)

- **Press and hold** the **ON/OFF button** (located on top of the sensor) for **2 seconds**
- The LED will turn **green**, then begin to **flash yellow** once per second  
  → This means the sensor is **on and ready to connect via Bluetooth**

💡 The sensor must be **plugged into a charging cable** the first time you use it out of the box (shipped in Transport Mode).

### Battery Life & Power Tips

- The NeckCare™ sensor lasts **up to 6 hours** on a full charge
- To extend battery life
  
    - [**Turn off the sensor**](https://help.neckcare.com/how-to-power-off-the-neckcare-sensor?hsLang=en) when not in use
    - **Avoid leaving it on overnight** or between sessions
    - Charge only with the provided or [certified USB cable](https://help.neckcare.com/charge-the-neckcare-sensor?hsLang=en)

#### Don’t Forget to Power Off

Once you're done

- [**Power off** the sensor](https://help.neckcare.com/how-to-power-off-the-neckcare-sensor?hsLang=en) by holding the ON/OFF button for **3 seconds** until the LED turns off
- This helps **preserve battery** and ensures the device is ready for the next use

#### 🆘 Troubleshooting Tips

- If the sensor doesn’t power on:
  
    - Make sure it’s **charged**
    - Try a **reset**: Hold the button for **11 seconds**, then power on again (2-second press)
- If the LED flashes red during charging, the sensor may be overheating—**unplug and contact support**

 

- [Practice Marketing Materials](https://help.neckcare.com/practice-marketing-materials?hsLang=en#main-content)

    - [NeckCare Home](https://help.neckcare.com/practice-marketing-materials?hsLang=en#neckcare-home)
- [For Patients](https://help.neckcare.com/for-patients?hsLang=en)
- [Getting Started](https://help.neckcare.com/getting-started?hsLang=en)
- [Setup & Requirements](https://help.neckcare.com/setup-requirements?hsLang=en)
- [Sensor Calibration](https://help.neckcare.com/sensor-calibration?hsLang=en)
- [Hardware & Device](https://help.neckcare.com/hardware-device?hsLang=en)
- [Platform Navigation](https://help.neckcare.com/platform-navigation?hsLang=en)
- [Assessments](https://help.neckcare.com/assessments?hsLang=en)
- [Exercises](https://help.neckcare.com/exercises?hsLang=en)
- [Results & Reporting](https://help.neckcare.com/results-reporting?hsLang=en)
- [Administration](https://help.neckcare.com/administration?hsLang=en)
- [NeckCare Home™](https://help.neckcare.com/neckcare-home?hsLang=en)
- [Troubleshooting](https://help.neckcare.com/troubleshooting?hsLang=en#main-content)

    - [Bluetooth](https://help.neckcare.com/troubleshooting?hsLang=en#bluetooth)
- [FAQ](https://help.neckcare.com/faq?hsLang=en)
- [Maintenance](https://help.neckcare.com/maintenance?hsLang=en)
- [Safety & Compliance](https://help.neckcare.com/safety-compliance?hsLang=en)

[![NeckCare Logo.svg](https://help.neckcare.com/hubfs/NeckCare%20Logo.svg.svg "NeckCare Logo.svg")](http://app.neckcare.com)

support@neckcare.com

<https://www.facebook.com/neckcareofficial> <https://www.instagram.com/neckcare_official/> <https://www.linkedin.com/company/neckcare/> <https://twitter.com/neckcare> <https://www.youtube.com/@NeckCareOfficial>

Copyright © 2025, NeckCare