---
title: How to Reset the NeckCare™ Sensor
description: If your NeckCare™ sensor becomes unresponsive or won’t connect, a manual reset can often resolve the issue. This process restarts the device without deleting any data or settings.
---

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# How to Reset the NeckCare™ Sensor

## If your NeckCare™ sensor becomes unresponsive or won’t connect, a manual reset can often resolve the issue. This process restarts the device without deleting any data or settings.

### When Should You Reset the Sensor?

- The sensor won’t turn on
- The sensor is not detected by the platform or app
- The LED doesn’t light up or behaves abnormally
- The sensor appears to be stuck or frozen

### How to Perform a Reset

- **Press and hold** the **ON/OFF button** on the sensor for **11 seconds**  
  – You may not see any LED feedback during this time
- **Release the button** after 11 seconds
- To turn the sensor back on, **press and hold** the ON/OFF button for **2 seconds**  
  – The LED should light up **green**, then start **flashing yellow** (ready to connect)

### What to Do Next

- Ensure the sensor is **fully charged**
- Try connecting the sensor again to the **NeckCare™ Platform**
- Perform **[basic calibration](https://help.neckcare.com/how-to-complete-a-basic-calibration-of-your-neckcare-sensor?hsLang=en)** as prompted

#### ❌ Still Not Working?

If the sensor remains unresponsive or continues to show errors, please contact us at  
📧 support@neckcare.com for further assistance.

 

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