How to Reset the NeckCare™ Sensor

If your NeckCare™ sensor becomes unresponsive or won’t connect, a manual reset can often resolve the issue. This process restarts the device without deleting any data or settings.

When Should You Reset the Sensor?

• The sensor won’t turn on

• The sensor is not detected by the platform or app

• The LED doesn’t light up or behaves abnormally

• The sensor appears to be stuck or frozen

How to Perform a Reset

• Press and hold the ON/OFF button on the sensor for 11 seconds
  – You may not see any LED feedback during this time

• Release the button after 11 seconds

• To turn the sensor back on, press and hold the ON/OFF button for 2 seconds
  – The LED should light up green, then start flashing yellow (ready to connect)

What to Do Next

• Ensure the sensor is fully charged

• Try connecting the sensor again to the NeckCare™ Platform

• Perform basic calibration as prompted