--- title: Important Safety Information description: Read essential safety warnings, operating guidelines, charging instructions, cleaning requirements, and incident reporting information for the safe use of the NeckCare System. --- [Skip to content](https://help.neckcare.com/important-safety-information#main-content) ![NeckCare Logo](https://help.neckcare.com/hs-fs/hubfs/NeckCare%20Logo_big%20(1)-1.png?height=20&name=NeckCare%20Logo_big%20(1)-1.png) Open main navigation Close main navigation - [Request Support](mailto:support@neckcare.com) [Request Support](mailto:support@neckcare.com) We're here to help... - There are no suggestions because the search field is empty. 1. [Help Center](https://help.neckcare.com/?hsLang=en) 2. [Safety & Compliance](https://help.neckcare.com/safety-compliance?hsLang=en) # Important Safety Information ## This article provides important safety information for the NeckCare System™, including warnings, proper use, charging, cleaning, and incident reporting to ensure safe operation. Read and follow this safety information to ensure safe operation of the NeckCare System. Keep for future reference. ### **General Warnings** **Warning:** This product contains small parts that may cause a choking hazard if swallowed by children. KEEP AWAY from children. **Warning:** The device contains a rechargeable Button or Coin Cell Battery. Button Batteries can pose a severe health risk if swallowed or ingested. KEEP AWAY from children. **Warning:** Keep the device at least 6 inches away from the chest of users with pacemakers. **Warning:** This product contains a lithium-ion battery. To prevent the risk of overheating, fire, or explosion, DO NOT throw the device into fire, apply heat, puncture, crush, or use/leave in a high-temperature environment, including autoclave. **Warning:** Use of this equipment adjacent to or stacked with other equipment should be avoided because it could result in improper operation. If such use is necessary, this equipment and the other equipment should be observed to verify that they are operating normally. **Warning:** Use of accessories, transducers, and cables other than those specified or provided by the manufacturer of this equipment could result in increased electromagnetic emissions or decreased electromagnetic immunity of this equipment and result in improper operation. **Warning:** Portable radio frequency communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 30 cm (12 inches) to any part of the NeckCare™ Device including cables specified by the manufacturer. Otherwise, degradation of the performance of this equipment could result. **Warning:** DO NOT repair or modify this device without authorization of the manufacturer. **Warning:** If the device is damaged or suspected to be damaged, contact NeckCare before use. **Warning:** Only use the device for purposes for which it is intended. **Warning:** Ensure that the subject does not perform movements that exacerbate their injury or condition. **Warning:** If youexperience skin irritation or discomfort stop using the device. ### **Charging Safety** Only use the provided charging cable or equivalent certified cable. Only use IEC 62368-1 or IEC 60601-1 certified charging adapters. If the device overheats, stop using/charging and contact NeckCare. ### **Operating Conditions** DO NOT operate the device in conditions where the specified operating temperature (5°C - 35°C / 41°F - 95°F) is exceeded. ### **Cleaning Safety** **Warning:** The device must be cleaned after every use. Improper cleaning may cause skin irritation or infection. **Warning:** Do not clean via autoclave or similar devices using high heat. ### **Incident Reporting** Serious incidents shall be reported to NeckCare at neckcare@neckcare.com and to the competent authority of the user's/subject's member state. - [Practice Marketing Materials](https://help.neckcare.com/practice-marketing-materials?hsLang=en#main-content) - [NeckCare Home](https://help.neckcare.com/practice-marketing-materials?hsLang=en#neckcare-home) - [For Patients](https://help.neckcare.com/for-patients?hsLang=en) - [Getting Started](https://help.neckcare.com/getting-started?hsLang=en) - [Setup & Requirements](https://help.neckcare.com/setup-requirements?hsLang=en) - [Sensor Calibration](https://help.neckcare.com/sensor-calibration?hsLang=en) - [Hardware & Device](https://help.neckcare.com/hardware-device?hsLang=en) - [Platform Navigation](https://help.neckcare.com/platform-navigation?hsLang=en) - [Assessments](https://help.neckcare.com/assessments?hsLang=en) - [Exercises](https://help.neckcare.com/exercises?hsLang=en) - [Results & Reporting](https://help.neckcare.com/results-reporting?hsLang=en) - [Administration](https://help.neckcare.com/administration?hsLang=en) - [NeckCare Home™](https://help.neckcare.com/neckcare-home?hsLang=en) - [Troubleshooting](https://help.neckcare.com/troubleshooting?hsLang=en#main-content) - [Bluetooth](https://help.neckcare.com/troubleshooting?hsLang=en#bluetooth) - [FAQ](https://help.neckcare.com/faq?hsLang=en) - [Maintenance](https://help.neckcare.com/maintenance?hsLang=en) - [Safety & Compliance](https://help.neckcare.com/safety-compliance?hsLang=en) [![NeckCare Logo.svg](https://help.neckcare.com/hubfs/NeckCare%20Logo.svg.svg "NeckCare Logo.svg")](http://app.neckcare.com) support@neckcare.com Copyright © 2025, NeckCare