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Important Safety Information

This article provides important safety information for the NeckCare System™, including warnings, proper use, charging, cleaning, and incident reporting to ensure safe operation.

Read and follow this safety information to ensure safe operation of the NeckCare System. Keep for future reference.

General Warnings

Warning: This product contains small parts that may cause a choking hazard if swallowed by children. KEEP AWAY from children.

Warning: The device contains a rechargeable Button or Coin Cell Battery. Button Batteries can pose a severe health risk if swallowed or ingested. KEEP AWAY from children.

Warning: Keep the device at least 6 inches away from the chest of users with pacemakers.

Warning: This product contains a lithium-ion battery. To prevent the risk of overheating, fire, or explosion, DO NOT throw the device into fire, apply heat, puncture, crush, or use/leave in a high-temperature environment.

Warning: DO NOT repair or modify this device without authorization of the manufacturer.

Warning: If the device is damaged or suspected to be damaged, contact NeckCare before use.

Charging Safety

Only use the provided charging cable or equivalent certified cable. Only use IEC 62368-1 or IEC 60601-1 certified charging adapters. If the device overheats, stop using/charging and contact NeckCare.

Operating Conditions

DO NOT operate the device in conditions where the specified operating temperature (5°C - 35°C / 41°F - 95°F) is exceeded.

Cleaning Safety

Warning: The device must be cleaned after every use. Improper cleaning may cause skin irritation or infection.

Warning: Do not clean via autoclave or similar devices using high heat.

 

Incident Reporting

Serious incidents shall be reported to NeckCare at neckcare@neckcare.com and to the competent authority of the user's/subject's member state.