---
title: Maintenance and Storage
description: Maintenance and storage instructions for the NeckCare device, including cleaning requirements, long-term storage guidelines, environmental conditions, and safe disposal of lithium-ion battery components.
---

[Skip to content](https://help.neckcare.com/maintenance-and-storage#main-content)

![NeckCare Logo](https://help.neckcare.com/hs-fs/hubfs/NeckCare%20Logo_big%20(1)-1.png?height=20&name=NeckCare%20Logo_big%20(1)-1.png)

Open main navigation

Close main navigation

- [Request Support](mailto:support@neckcare.com)

[Request Support](mailto:support@neckcare.com)

 We're here to help...

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.neckcare.com/?hsLang=en)
2. [Maintenance](https://help.neckcare.com/maintenance?hsLang=en)

# Maintenance and Storage

## This article outlines proper cleaning, storage, and disposal procedures to ensure the NeckCare device remains safe, hygienic, and functional over time.

### **Cleaning**

**Warning:** The device must be cleaned after every use. Improper cleaning may cause skin irritation or infection.

Sensor: Remove from headgear and wipe surface with a damp cloth.

Headgear: Clean with damp cloth with mild soap or disinfectant, or use non-abrasive antibacterial wipes.

Do not clean with bleach solution. Do not use autoclave or high heat.

### **Storage**

Store in a clean location avoiding direct sunlight, humidity, dust, and magnets.

### **Long-Term Storage (3+ Months):**

1. Charge sensor to \>90% at least every three months
2. Disconnect from charger
3. Power off the sensor
4. Store at 15°C - 35°C (60°F - 95°F)

### **Disposal**

**Warning:** Do not dispose of in fire. The lithium-ion battery can explode if exposed to excessive heat.

Return device to NeckCare for proper disposal, or dispose according to local regulations.

- [Practice Marketing Materials](https://help.neckcare.com/practice-marketing-materials?hsLang=en#main-content)

    - [NeckCare Home](https://help.neckcare.com/practice-marketing-materials?hsLang=en#neckcare-home)
- [For Patients](https://help.neckcare.com/for-patients?hsLang=en)
- [Getting Started](https://help.neckcare.com/getting-started?hsLang=en)
- [Setup & Requirements](https://help.neckcare.com/setup-requirements?hsLang=en)
- [Sensor Calibration](https://help.neckcare.com/sensor-calibration?hsLang=en)
- [Hardware & Device](https://help.neckcare.com/hardware-device?hsLang=en)
- [Platform Navigation](https://help.neckcare.com/platform-navigation?hsLang=en)
- [Assessments](https://help.neckcare.com/assessments?hsLang=en)
- [Exercises](https://help.neckcare.com/exercises?hsLang=en)
- [Results & Reporting](https://help.neckcare.com/results-reporting?hsLang=en)
- [Administration](https://help.neckcare.com/administration?hsLang=en)
- [NeckCare Home™](https://help.neckcare.com/neckcare-home?hsLang=en)
- [Troubleshooting](https://help.neckcare.com/troubleshooting?hsLang=en#main-content)

    - [Bluetooth](https://help.neckcare.com/troubleshooting?hsLang=en#bluetooth)
- [FAQ](https://help.neckcare.com/faq?hsLang=en)
- [Maintenance](https://help.neckcare.com/maintenance?hsLang=en)
- [Safety & Compliance](https://help.neckcare.com/safety-compliance?hsLang=en)

[![NeckCare Logo.svg](https://help.neckcare.com/hubfs/NeckCare%20Logo.svg.svg "NeckCare Logo.svg")](http://app.neckcare.com)

support@neckcare.com

<https://www.facebook.com/neckcareofficial> <https://www.instagram.com/neckcare_official/> <https://www.linkedin.com/company/neckcare/> <https://twitter.com/neckcare> <https://www.youtube.com/@NeckCareOfficial>

Copyright © 2025, NeckCare