---
title: Windows 11 Bluetooth Connection
description: To guide users through pairing the NeckCare sensor with a Windows 11 device and resolving common Bluetooth discovery issues.
---

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# Windows 11 Bluetooth Connection

## These are instructions for pairing the NeckCare sensor with a Windows 11 computer via Bluetooth, along with troubleshooting guidance if the sensor does not appear during setup.

### **Windows 11 Bluetooth Connection**

If your computer is using Windows 11, the NeckCare sensor must first be paired before connecting through the NeckCare Platform.

### **Pairing Procedure**

**Step 1:** Click Search icon and type "Bluetooth"

**Step 2:** Click "Bluetooth and other device settings"

**Step 3:** Ensure Bluetooth is ON, click "Add device"

**Step 4:** Select "Bluetooth"

**Step 5:** Power on the NeckCare sensor

**Step 6:** Select "Movella DOT" from the list

**Step 7:** The sensor is now paired

### **Troubleshooting**

If sensor doesn't appear: Navigate to Bluetooth & devices \> Devices \> Device settings, change Bluetooth devices discovery from Default to Advanced.

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