How to connect the NeckCare sensor

To perform an assessment using the NeckCare platform, your NeckCare sensor must be connected to the platform. Follow the steps below based on your operating system—Mac or Windows.

Step 1: Ensure Your Setup Meets the System Requirements

Before starting, ensure your system meets the following minimum requirements:

• Operating System: Windows 10 (or higher), Mac OS X Yosemite (or higher)
• Browser: Latest version of Google Chrome (version 70+ on Windows, 56+ on Mac) or latest version of Microsoft Edge (version 79+ for Windows)
• Internet connection: Required to use the NeckCare platform

Important Note: Disconnect any other Bluetooth devices from your computer to prevent interference during the assessment. Using the NeckCare sensor near other wireless devices may cause signal interruptions.

• Laptop or a PC with Bluetooth Version 5.0
  

  To connect the NeckCare sensor, your device needs to support Bluetooth 5.0, which came out in 2016. If your laptop or PC is older than a 2016 model or doesn’t have built-in Bluetooth, you may need a separate Bluetooth adapter to connect the sensor.

  Tip: If your device doesn’t support Bluetooth 5.0, you can purchase a compatible Bluetooth adapter. Here’s an example.

• Screen Size: Minimum 7.7" (recommended 24", 1920x1080 resolution, 100% zoom)
• Internet connection: Required to use the NeckCare platform

Step 2: Connect the Sensor

While you’re on your NeckCare dashboard, you can check the upper right-hand corner for the sensor status. If you’re just starting, it will show Sensor Disconnected.

Click on Sensor Disconnected to proceed.

Step 3: How to Connect the NeckCare™ Sensor

A pop-up will appear with the following instructions:

1. Turn On the Sensor

   • Press and hold the ON/OFF button for 2 seconds.
   • The indicator light will turn green and then flash yellow, signaling that the sensor is ready for Bluetooth pairing.

2. Connect the Sensor

   • Click the Connect button in the pop-up.
   • A dialog box will appear, prompting you to select your sensor.
   
   

Connecting on a Mac

For Mac users, the process is straightforward:

1. Click Connect in the pop-up.
2. A Chrome dialog will appear asking you to choose the sensor from the list.
3. Select the sensor and click Pair.

Once connected, make sure your sensor is fully charged using the provided USB charging cable, and hit Calibrate for a basic daily calibration.

Connecting on Windows

The process on Windows, especially Windows 11, involves an additional step:

1. First, open your system’s Bluetooth settings:

   • Click the Search icon on your taskbar and type “Bluetooth”.
   • Open Bluetooth & other device settings.
     
     

2. In the Bluetooth settings dialog:

   • Make sure Bluetooth is turned on.
   • Click Add device and select Bluetooth.
   • With the sensor powered on, it will appear as Movella DOT in the pairing list. Select it.
     
     
     

3. After pairing the device in Windows:

   • Return to the NeckCare platform and click Connect.
   • Select the sensor from the list and click Pair in the Chrome pop-up.

For Windows 11 users, this pairing step must be completed before attempting to connect via the NeckCare platform.

Step 4: Calibration

Once your sensor is connected, ensure it is charged and click Calibrate for basic daily calibration. This step keeps your sensor accurate for assessments.

Advanced Calibration: For advanced calibration (e.g., after traveling or leaving the device unused for a long period), refer to the advanced calibration guide.

⚠️ Important

Transport Mode: The sensor is shipped in "Transport Mode" and must be plugged into a charging cable to activate prior to its first use.